We’ll try our very best to process and send your order to you as quick as possible. At times we can be inundated with orders but however busy we are, we’ll aim to get your order dispatched within 3 working days.
As soon as we hand your parcel to the courier you will receive an email with tracking information letting you know that your order is on its way.
If your order was made more than 5 workings days ago, contact us email@example.com and we'll be happy to give you an update on your order.
I'VE ORDERED MY VALIANT FIRESIDE ACCESSORIES. WHEN WILL THEY ARRIVE?
We accept payments by most credit and debit cards via Shopify Payments online; we also accept payment via PayPal. It’s easy to order online but if you do encounter any difficulties you can call our internet sales on +44 (0) 1763 284184 to place your order over the telephone.
All prices on the Valiant website are in £GBP (Great British Pound) Sterling.
All items include VAT at U.K rate. If VAT does not apply to you (e.g: You are ordering from outside EU) then please contact the Valiant Office to place an order. Call: +44 (0) 1763 284 184.
Items being shipped outside the UK will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Valiant Fireside Accessories is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than the UK. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country.
WHAT CURRENCY WILL I BE BILLED IN?
WILL I NEED TO PAY VAT IF I AM ORDERING FROM OUTSIDE THE EU?
WILL I NEED TO PAY CUSTOMS DUTY ON MY ORDER?
HOW DO I RETURN MY PRODUCT IF IT IS NOT SUITABLE?
Valiant Fireside Accessories aim to provide a Returns service that is totally hassle-free for you.
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from date of delivery for full refund. The only condition is that the returned product must be in perfect order in saleable packaging. For more details see our Returns Policy.
Please note: this returns service is only available for purchases made directly from the valiantfireside.com website.
MY VALIANT PRODUCT IS FAULTY. CAN I GET A REFUND OR REPLACEMENT?
Valiant products are manufactured to a very high standard but sometimes it's possible for a fault to slip through.
If you believe there is a fault with your product please email us at firstname.lastname@example.org with photographic evidence of the fault and we will advise you of our returns procedure.
If you wish to return the product as it does not suit your requirements the item(s) will only be accepted if the product is in new, unused condition within 14 days of the delivery date and with the original receipt.
IS MY PURCHASE COVERED BY A WARRANTY?
All of our Stove Fans are covered by a 3 year warranty when purchased directly through our website. Any fans purchased from a third party seller will come with a 2 year manufacturers guarantee.
All other items (excluding cleaning solutions) come with a 12month guarantee. We cannot offer a manufacturers warranty with any of our cleaning solutions due to the perishable nature of the products.
You will need to show proof of purchase to claim under the manufacturers warranty.
**This excludes the Two Blade Stove Fan (FIR300) which comes with a standard one year warranty**